FAQ'S

If you have any questions, complaints, or even design ideas for shirts,  please go over to our contact us page and let us know!

Note: Due to Covid-19, shipping times will most likely be longer than the estimated times posted further below. The latest estimates from our supplier for covid related fulfillment times are here: 

https://www.printful.com/covid-19

When you click on the above link, scroll down to the table titled Fulfilment Estimates.  The row labelled DTG gives the covid effected fulfillment times for the majority of our products, including t-shirts.  The updates to the fulfillment times over the last few months show a decreasing trend for the time taken to fulfill a DTG product, as supply chains catch up to the covid related upheaval.  Bear in mind your order will not necessarily take as long as the time stated in the table.

 

FAQ 1

Note that all transactions are in US dollars.

 

FAQ 2

I live in Australia, where's my order?

Answer:

It has to be shipped from Europe, so it's going to take a while.  If you live in the United States, your order should arrive within 3-4 days.  Customers in the UK and most European countries should receive their orders around the same time, but definitely within a week.  The rest of the world should be within ten days, but Australia and New Zealand can take up to two weeks.   

We're a small online apparel startup, which means we're at the mercy of the third party supplier that prints our designs, when it comes to shipping times.  Our priority is quality, and customer satisfaction, and we'll do our best to meet those goals.  As our brand grows, we plan on printing more of our shirts with local print companies, which should help with shipping times, and help the economy of the country you live in.       

To find out the average shipping time for where you live, check out this interactive map on our supplier's site.

https://www.printful.com/shipping 

 

FAQ 3

How do I know my size when buying t-shirts online?

These shirts are fitted small.  It is highly recommended that you go up a size, to avoid a tighter than expected fit.  So for example if you're usually a medium, get a large, or usually a large, get an XL.

Here is a copy of our size guide.  It's on the product page of every single shirt we sell.

Size guide

  XS S M L XL 2XL
Length (inches) 27 28 29 30 31 32
Width (inches) 16 ½ 18 20 22 24

26

 

If you don't feel like measuring yourself, this video from our shirt manufacturer Bella Canvas might help.  The unisex shirt featured in the beginning of the video is the one we use.

https://www.youtube.com/watch?v=IqmHmqJGkOY 

 

 

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